FixNearPrivacy policy
FixNear connects riders who need a bike or scooter repaired with mechanics nearby. It is published by NK Tools ("we"). To do that, we need some personal data: who you are, how to reach you, and where you are while you use the app. This page explains exactly what we collect, why, who can see it, and how to delete it.
We don't sell your data, we don't show ads, and we don't use advertising IDs or third-party analytics.
What we collect
| Data | From whom | Why |
|---|---|---|
| Name, email address and Google account ID, from Google sign-in | Everyone | To create your account and sign you in |
| Mobile number | Everyone | So the rider and mechanic of a booking can call each other |
| Precise location, while the app is in use | Riders | To find mechanics near you and show the mechanic where to come |
| Precise location, while you are online and during a job | Mechanics | To show your shop to nearby riders and let a booked rider follow you on the map |
| Shop details: shop name, shop location, hours, services, prices, shop and profile photos | Mechanics | To show your shop to riders |
| Photo of a government ID (for example a driving licence, or Aadhaar with the number masked) | Mechanics | To verify mechanics before they can take requests |
| Booking details: problem, note, landmark, optional problem photo, status, the amount charged, ratings and comments | Riders and mechanics | To run the booking, keep a job history, and handle reports and disputes |
| Push notification token | Everyone | To send booking updates and new requests to your phone |
| Technical logs: IP address, device type and request times | Everyone | To keep the service running, secure and free of abuse |
FixNear does not use background location. A mechanic who is online sees a notification saying so the whole time, and location sharing stops when they go offline.
Who can see your data
The other person in your booking
- When a rider sends a request, the mechanic sees the rider's name, the problem, the note and photo, and how far away the rider is.
- After the mechanic accepts, each side sees the other's mobile number, and the rider's location is shown so the mechanic can get there.
- During a "come to me" job, the rider sees the mechanic's live location until the job ends.
Riders browsing the map
An approved mechanic's shop name, photos, shop location, services, prices, rating and distance are visible to riders while the mechanic is online. A mechanic's ID photo is never shown to riders.
FixNear staff
Our admin can see mechanics' details and ID photos to approve them, and booking records to handle reports.
Service providers
- Cloudflare hosts our servers, database and photo storage.
- Google provides Google sign-in, and Firebase Cloud Messaging delivers notifications.
- OpenFreeMap serves the map tiles. Your phone downloads them directly, so OpenFreeMap sees your IP address and the area of the map you are viewing.
- Photon (Komoot) and Nominatim (OpenStreetMap Foundation) turn a location into an area name, and search areas when you enter one manually. Your phone sends them the coordinates or the search text.
We may also disclose data if the law requires it, or to protect the safety of a rider or mechanic.
How long we keep it
We keep your account data while your account exists. When you delete your account, we remove your name, email, phone number, Google account link, notification token, and every photo you uploaded, including ID and shop photos, straight away. Any open booking is cancelled. Records of past bookings (problem type, status, times and amount) stay without your personal details, so the other person's job history still adds up. Server logs are kept for up to 30 days.
Your choices
- Location: you can deny location access and enter your area by hand instead. Mechanics need location to go online.
- Notifications: turn them off on the Account screen in the app, or in your phone's settings.
- Correcting data: change your name, phone number and shop details in the app.
- Deleting your account: in the app, or from the web. See Delete your FixNear account.
- A copy of your data: email us from the address on your account and we'll send it within 30 days.
Security
All traffic between the app and our servers is encrypted (HTTPS). Every request is checked on the server, so you only see what your role and your bookings allow. ID photos can only be opened by the mechanic who uploaded them and our admin.
Age
FixNear is for adults, 18 and over. It is not meant for children, and we don't knowingly collect data from anyone under 18.
Changes
If we change this policy, we'll update the date above. For significant changes, we'll also tell you in the app.
Contact
Questions or requests: anithabheesetty@gmail.com (NK Tools, India).